OUR ROOMS – Riverviewbkk.com

E-mail Reservation
You can request booking via info@riverviewbkk.com As soon as we receive your request, we will reply to you within 24 to 48 hours.

Online Reservation
Booking on River View Residence website is recommended as it is easy and fast. First, check for room availability and then make a booking. Reservation system will respond to you immediately.

Booking on third parties’ websites is subjected to Terms and Conditions as stated at by other websites.

Confirmation
Please note that electronic reservation confirmations are provided solely for your convenience, as the residence retains official records of our reservation transactions, including details of dates of stay and room rates. In the event of discrepancies, alterations, modifications, or variations between the confirmation and our official records, our official records shall prevail. Tampering with a confirmation to alter the room rate, or any other reservation information, is strictly prohibited and may have legal consequences.

Guarantee
Reservations made through our website require a valid credit card to guarantee the booking.
Full payment will be charged on the check-in date.
If the payment is unsuccessful, we will notify you via email to update your credit card details.
If we do not receive a response, the reservation will be canceled by 3:00 PM on the check-in date.

Overbooking
In the event that more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and the hotel is unable to hold rooms consistent with this room hold policy, the hotel will refund in full-amount in Thai Baht, and attempt to find alternative accommodation.

Booking Alteration
Once a reservation is made and later you need to change your booking, please contact us 3 days before arrival or as soon as possible by e-mail and we will do our best to accommodate you, subjected to availability. This change will need to be confirmed by the residence before being valid and will follow the residence’s reservation policy. The residence will notify by e-mail if this change is possible and the approximate cost of this change.

Room Rates

The room rates shown on the booking page are inclusive of service charge and taxes. (Thai Baht)
All services provided are as stated in the booking details.
Additional services not included in the reservation may incur extra charges.
Please feel free to check with our staff upon arrival for more information.

Early Check-in and Late Check-out Rate
Please note the following early check-in and late check-out policies:

Check-in prior to 6 a.m. will result in a one night charge. For example, if you check-in at 3 a.m. Sunday morning and check-out on Monday, you will be charged for 2 nights of Saturday and Sunday.
Check-in prior to 3 p.m. will result in a half of one night charge.
Check-out after 12 p.m. and prior to 5 p.m. will result in a half of one night charge.
Check-out after 5 p.m. will result in a one night charge.

Payment Policy
You can request booking via email info@riverviewbkk.com. As soon as we receive your request, we will reply to you within 24 to 48 hours.

Cancellation Policy

Cancellation Fee
Depend on your booking conditions.

No Penalty
If you need to cancel your reservation, at least 72 hours or more for a notice prior to the check-in time on the day of arrival must be given to River View Residence. Cancellation should be initiated by and from your email, read and accepted by our reservation staff. A cancellation number will be issued and should be noted.

100% Penalty
For the guest who fails to arrive (No Show) and any cancellations less than 72 hours in advance of arrival, the guesthouse reserves the right to charge your credit card for 100% of your booking.

Refund
Any refund, after the penalty and cancellation fee, shall be returned to the original credit card only in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 business days for the proceeds to arrive in your account.

ID Requirement
Guests must present a valid passport and ID at check-in. We refuse to accommodate those who are unable to show a passport or a valid ID.

Number Of Guests
Our rooms are designed to comfortably accommodate up to 2 guests, except for our Family Room, which can welcome up to 4 guests.
Children under 12 years old stay free of charge.
For guests aged 12 and above, a small additional fee of THB 300 per person per night applies — which includes extra amenities such as a towel, pillow, and drinking water.
Should you require an extra bed, the charge will be THB 500 per person per night.

Visitors And Joiners
Visitors who wish to spend the night with our registered guests required to deposit the passport or a valid ID at the reception upon arrival. A passport will be released only upon our registered guest’s permission.

Cleaning Policy
Daily housekeeping service is available upon request.
To have your room cleaned, please inform our staff or hang the “Make Up Room” sign before 3:00 PM.
If you prefer not to have your room cleaned, you’re still welcome to collect complimentary drinking water, coffee, and tea from our staff at the lobby.

Security & Liability
Safety comes first at River View Residence. We have CCTV camera in public areas and doors are operated by electronic key cards. However, valuables hold by our guests must be taken care by your own risk. It is your responsibility to place valuable items in your securely locked luggage. We are NOT responsible for any losses occurred on our property.

Privacy Policy
We collect personal information from our guests solely for the purposes of communication, marketing, and as required by law.
Your information will not be shared with third parties without your consent, except where disclosure is required or permitted by applicable laws and regulations.

SIMPLE STYLISH ROOM