FAQ
Reservation Policies
E-mail Reservation
You can request booking via email info@riverviewbkk.com. As soon as we receive your request, we will reply to you within 24 to 48 hours.
Online Reservation
Booking on River View Residence website is recommended as it is easy and fast. First, check for room availability and then make a booking. Reservation system will respond to you immediately.
Booking on third parties’ websites is subjected to Terms and Conditions as stated at by other websites.
Confirmation
Please note that electronic reservation confirmations are provided solely for your convenience, as the Residence retains official records of our reservation transactions, including details of dates of stay and room rates. In the event of
discrepancies, alterations, modifications, or variations between the confirmation and our official records, our official
records shall prevail. Tampering with a confirmation to alter the room rate, or any other reservation information, is strictly prohibited and may have legal consequences.
Guarantee
For reservations guaranteed with any forms of payment at the time of booking, rooms are held until hotel check-out time the day following arrival. For reservations not guaranteed with a form of payment at the time of booking, it is obligatory to give us Arrival Time, rooms are held three hours after Arrival Time, and will be released if we have not heard from you.
Overbooking
In the event that more guests arrive than can be accommodated due to hotel overbooking or an unforeseen circumstance, and the hotel is unable to hold rooms consistent with this room hold policy, the hotel will refund in full-amount in Thai Baht, and attempt to find alternative accommodation.
Booking Alteration
Once a reservation is made and later you need to change your booking, please contact us 3 days before arrival or as soon as possible by e-mail and we will do our best to accommodate you, subjected to availability. This change will need to be confirmed by the residence before being valid and will follow the residence’s reservation policy. The residence will notify by e-mail if this change is possible and the approximate cost of this change.
Room Rates
Room rates are net per room per night in twin and quadruple occupancy, including local taxes. Additional persons will be charged for the extra bedding. Breakfast is not included. (For room only price)
Rates are applicable according to the time of the year indicated and subjected to change without prior notice. Rates are in Thai BAHT and may be converted into your local currencies based on the recent date currency exchange of the bank.
Early Check-in and Late Check-out Rate
Please note the following early check-in and late check-out policies:
* Check-in prior to 6 a.m. will result in a one night charge. For example, if you check-in at 3 a.m. Sunday morning and
check-out on Monday, you will be charged for 2 nights of Saturday and Sunday.
* Check-in prior to 2 p.m. will result in a half of one night charge.
* Check-out after 12 p.m. and prior to 6 p.m. will result in a half of one night charge.
* Check-out after 5 p.m. will result in a one night charge.
Payment Policy
Advance cash payment is required for full prepayment upon your check-in. Credit card number is accepted for guarantee on-line reservation at River View Residence website and can charge at any time before check in date.
Cancellation Policy
Cancellation Fee
We do not charge any booking fee for any on-line reservation which cancel before 3 days of arrival date at River View Residence website. However, if you need to cancel reservation less than arrival date before 3 days, we need to charge 100% of your total amount of the booking. Cancellation should be initiated by and from your Email, read and accepted by our reservation staff.
Refund
Any refund, after the penalty and cancellation fee, shall be returned to the original credit card only in the form of a credit to your card account. All credit card refunds will be processed in a timely manner. The refunds process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 business days for the proceeds to arrive in your account.
ID Requirement
Guests must present a valid passport and ID at check-in. We refuse to accommodate those who are unable to show a passport or a valid ID.
Rate included maximum of 2 persons. Third person is not allowed to stay without registration, and extra fees applied.
Extra beds are available upon request except for Standard room.
Visitors and Joiners
Visitors who wish to spend the night with our registered guests required to deposit the passport or a valid ID at the
reception upon arrival. A passport will be released only upon our registered guest’s permission.
Cleaning Policy
River View Residence provides room cleaning during your stay everyday. (before 16.00 Hrs.) It’s our policy to save water and limit amount of detergent released to sewage system. This will result in ,bed sheets and pillow cases scheduled to change in every two days.
Security & Liability
Safety comes first at River View Residence. We have CCTV camera in public areas and doors are operated by electronic key cards. However, valuables hold by our guests must be taken care by your own risk. It is your responsibility to place valuable items in your securely locked luggage. We are NOT responsible for any losses occurred on our property.
Privacy Policy
At River View Residence, we are committed to protecting the privacy and security of any personally identifiable
information you provide to us. Furthermore, we collect information only in a manner deemed reasonably necessary to serve our legitimate business purposes and comply with our legalobligations. We will not disclose your personal
information (names, emails, telephone numbers, addresses, passport scans, list of passengers, etc) with any third party. This protects confidential information from misuse, loss and interception.
